Policies

General Information

All sleds are guided for your security and safety. Generally, tours are booked with 2 adults per sled. If there is an odd number of adults, then we will have a single in one sled, however they are charged the single rate (equal to 2 adult prices). This guarantees that no strangers are added to that single - sled groupings are exclusive to each group. When booking as 2, we do not add anyone to the sled, or split people up. The sleds can accommodate 3-4 people, as long as it includes small children and does not exceed our height/weight maximum.

Please dress in warm winter gear (ski suits etc.), especially foot and head gear. We do not accept anyone in street shoes or running shoes. Howling Dog Tours reserves the right to turn away improperly dressed participants; no refund will be issued.

Contact our office toll-free at 1-877-DOG-SLED, or contact us online for more information.

Cancellation Policy

  • Bookings of less than 3 sleds: Up to 72 hours prior to tour, there is no charge for cancelling the tour. Within 72 hours of the tour, no cancellations will be accepted. There will be a 100% charge for tours cancelled within 72 hours.

    Anyone who is late for, or misses, a scheduled pick-up time, or is not at the trailhead at the time of tour departure will be considered a "no-show" and there will be a 100% charge. We suggest calling our office if there is potential that you will be late—we will do our best to accommodate the situation.

    Howling Dog Tours requires a credit card number for all bookings. Payments accepted are: Debit, Visa, Master Card, American Express, or cash.

  • Bookings of 3 sleds or more: At time of booking, a 50% deposit is required. Full payment is required 7 days prior to the tour. There is a 100% charge for cancellations within 7 days of the tour, or for missed tours.

Payment Policy

For 1-2 sleds, Howling Dog Tours will hold a booking with a credit card, and payment is due at the time of the tour. For groups of 3 sleds or more, a 50% deposit is required at time of booking, and final payment is due 7 days prior to the tour. Payments can be made by Debit, cash, Visa, Mastercard, American Express, or e-transfer.

Weather Conditions

ALL BOOKINGS: Howling Dog Tours will run tours weather permitting; if extreme temperatures and/or dangerous road conditions place the guests or dogs in danger we reserve the right to cancel. No money will be charged.

Howling Dog Tours reserves the right to cancel or reschedule tours to meet daily or trip departure minimums.

Waiver

Participants will be required to sign a waiver before departure; anyone under the age of 18 years must have a parent or guardian sign.

If you have any questions, please feel free to contact us.